The LodgeGate team is available 24 hours a day to provide support on usage and in case of emergencies.
The rules of the game are as follows: for short and simple user questions, we are ready with advice during our office hours. These are Monday - Friday from 9 a.m. to 5 p.m.
If you have an emergency, LodgeGate PMS is slow to respond or our servers are unreachable, please contact our emergency number which we issued at the start of our partnership. You should communicate this well with your employees.
The support person on duty will try to serve you as best as possible during the call.
Why don't we list the emergency number on the website? To prevent misuse of this phone number.